FAQs

If I transfer my existing landline phone service to Empire Access, do I have to change my number?
No, you can keep your current phone number.

Do you offer unlimited calling?
Yes. Our plans come with unlimited nationwide calling within the continental United States.

What is Empire Access’s policy on privacy and security of phone records?
We ensure your information remains private and secure because we comply with CPNI (Customer Proprietary Network Information) rules and regulations set by state and federal authorities.

Do you offer voicemail?
Yes!

How do I setup my voicemail?
NOTE: Some customers may be asked to provide their voicemail box number. This is your 10-digit telephone number. The default password is 0000.

1. To send calls to voicemail when your telephone line is busy, press *90, listen for stutter dial tone then press *11, wait for voicemail to answer and then hang up.
   
2. To send unanswered calls to voicemail, don’t answer the telephone. Press *92 and wait for stutter dial tone. Then, press 4*11, wait for voicemail to answer and then hang up.
   
   NOTE: The 4 stands for the number of times your telephone will ring before voicemail answers. It can be set from 2-8. Just replace the number you want for the 4.
   
3. To change your password, record your name, add a customer greeting, or change personal options, press 4 and follow the directions.

How do I check voicemail messages from my home phone?

1. Press *11
2. As soon as you hear your message start, press #
3. Enter your password
4. Follow the instructions

How do I check voicemail messages from a different phone?

1. Dial 1 (570) 549-7111
2. Enter your mailbox number (aka your 10-digit phone number)
3. Enter your password, and then push #

How do I remove the voicemail feature from my phone?
To stop sending calls to voicemail when your telephone line is busy, press *91, and listen for the stutter dial tone.

To stop sending unanswered calls to voicemail, press *93 and listen for the stutter dial tone.